Returns and refunds.
Coffee is a matter of taste, and taste cannot be sampled in advance. If your order is not what you hoped for, you may return it within 14 days. Here is exactly how that works.
Which countries this covers. This policy applies to all orders we deliver within the Netherlands and the other countries of the European Union.
A 14-day cooling-off period
If you buy from us online as a consumer, you have 14 days to change your mind. That period starts on the day you receive your order. Within those 14 days you may cancel the purchase without giving a reason.
Once you have notified us, you have a further 14 days to actually send the products back.
How to start a return
Email info@numerica.nl with your order number and the products you wish to return. You do not need to give a reason. You may use the European model withdrawal form, but you are not obliged to.
We will confirm your request and send you the return address. Please wait for that confirmation before sending anything — it tells us a parcel is on its way and lets us refund you sooner.
What can and cannot be returned
Unopened packaging can be returned. Our coffee is supplied in a sealed bag with an aroma valve; that seal protects the product against spoilage and contamination.
Once the bag has been opened we cannot take it back, for reasons of health protection and hygiene. This is a statutory exception to the right of withdrawal and applies to all foodstuffs packaged in this way.
You are free to inspect the products as you would in a shop. If you handle them beyond what is needed for that and their value drops as a result, we may deduct the difference from your refund.
Cost of returning
You bear the cost of sending the products back. The amount depends on your carrier and the weight of the parcel; for a package of coffee within the Netherlands this is typically around €7.
We charge no restocking or handling fee on returns.
Your refund
You receive the full purchase price back, including the delivery charge you paid on the original order. If you chose a more expensive delivery method than our standard option, we refund the amount of that standard option.
We pay within 14 days of receiving your cancellation notice. We may wait until the products are back with us, or until you can show that you have sent them — whichever comes first.
The refund goes back via the same payment method you used. There is no charge to you for this.
Damaged, wrong or spoiled on arrival
This is not a return but a warranty matter: you are entitled to a product that is sound. Send a photograph to info@numerica.nl within 7 days of delivery.
We will send a replacement free of charge or refund the amount. In such cases the shipping costs are always ours.
Business customers and wholesale
The statutory right of withdrawal applies to consumers only. If you buy as a business, a hospitality venue or a reseller, the terms of your quotation or framework agreement apply.
In practice we are happy to find a solution for a mistaken order or a batch that does not meet your expectations. Contact us at info@numerica.nl or +31 (0)61 5946727.
Where to send it
Please send returns to the address below only after our confirmation. We cannot accept parcels sent without notice or with postage due.
Return address
Numerica B.V.
Debbemeerstraat 21
2131 HE Hoofddorp
Nederland
Still unsure?
Not certain whether something can be returned? Ask before you send it — it will save you the postage.
info@numerica.nl ·
+31 (0)61 5946727
Last updated on 04-08-2026.